Frequently Asked Questions
Your privacy and security are our top priorities. We provide discreet shipping, secure payment, and reliable customer support so you can shop with peace of mind.
Yes. All orders are shipped in plain, discreet packaging with no adult-related words, logos, or product names on the outside. The parcel looks just like a regular delivery, ensuring your privacy.
Absolutely. All payments are securely processed through PayPal, a trusted global payment platform.
PayPal uses advanced encryption technology to protect your personal and financial information. We never store your card details on our website.
Yes! You can securely pay with most major credit and debit cards through PayPal, including: Visa, MasterCard, American Express and Discover
You do not need a PayPal account to complete your purchase. Simply select PayPal at checkout and choose the option to pay with your credit or debit card.
Please note that available card types may vary slightly depending on your country.
Payments may occasionally be declined for several reasons, such as:
- Incorrect card details
- Insufficient funds
- Bank security restrictions
If your payment is declined, please try:
- Checking your card information
- Using a different card
- Contacting your bank
- Completing the payment through PayPal
If the issue continues, please contact our support team and we will assist you.
Yes. We currently ship to many countries including: United States, United Kingdom, Canada, Australia, New Zealand, Western European, etc.
Tracking information will be provided once your order has been shipped.
Orders are typically processed within 1–3 business days.
Once your order ships, you will receive a confirmation email with a tracking number.
Estimated delivery times:
- United States: 9 –15 days
- United Kingdom: 7–12 days
- Canada: 8 – 14 days
- Australia: 8 – 12 days
- New Zealand: 6-11 days
- Western European: 8-14 days
Please note that international shipping times may occasionally vary due to customs processing. However, most packages arrive within the estimated timeframe.
If you cannot find your order using the tracking number on our default tracking platform (17track), please copy your tracking number and check directly on the courier’s official website.
If your package still cannot be located, please contact our customer support team, and we will help you track it.
Yes. Our products are made from high-quality body-safe materials, which are:
- Phthalate-free
- Non-toxic
- Skin-friendly
- Easy to clean
We recommend using lubricant for the best experience and product longevity.
Cleaning is simple:
- Wash with warm water and mild soap before and after use
- Allow the product to air dry completely
- Store in a cool, dry place
Proper care will help extend the lifespan of your product.
Customer satisfaction is very important to us.
If there is any problem with your order, please contact us within 30 days of delivery and our support team will do our best to resolve the issue.
Due to hygiene reasons, used products cannot be returned, but we will always work with you to find a satisfactory solution.
Yes. Our support team typically responds within 24 hours. If you have any questions before or after ordering, feel free to contact us at service@dildosir.com. We’re here to help.



Sara Smith –
Shipping was fast and it arrived in a discreet package. This item comes charged and ready for your pleasure. I would recommend this item for anyone especially newbies.
Marcella Taylor –
I love products. This product is made of soft and smooth high quality silicone skin. The fabric pouch to store the device is a nice addition. The shaft thrusts at varying speeds, this is the first thrusting vibratory we purchased and my fiance loved every minute of it since it hit the right spot. Lets talk about the clit licking feature, the clit is teased by the vibrating stimulator at different intensities. Even the lowest setting was enough to achieve her orgasm; however, I did like the maximum strength setting achieved by pressing the top middle button the most as the vibrations had a strong, consistent pulsing effect to it and the thrusting was fast. This is a nice take on the classic rabbit vibratory and definite must buy. Im so pleased with ! Their customer service rep Amira has been incredible and friendly.
Katlyn –
I love it, it’s definitely one of my favorites!
Nicole Mondragon –
This toy is powerful and has a wide range of vibrations. It has a different range than the other toys in our collection, we would buy it again. The design could be improved for better cleaning, as there are a few ridges by the ‘ears’ of the vibrator. My partner loved the two memory buttons that allowed us to quickly get to the feel we wanted. This is a soft toy that fills her right up and has more settings overall that her other vibrators. The charge cord is not one I have seen often, though you can get more through the company if you need to, so that is good. This toy is not discreet and makes a little noise on the tumble modes, which is to be expected from a toy that gets as powerful as this one does. Toy shipped quickly, wouldn’t mind it in another color.
Kirra –
Omg!!! This thing is amazing! Probably one of the best Ive ever owned. Im usually a type of girl, but after reading the reviews, and IThe price! Its definitely worth it! The only draw back I can see being is the charger and its not bendable enough!