Frequently Asked Questions
Your privacy and security are our top priorities. We provide discreet shipping, secure payment, and reliable customer support so you can shop with peace of mind.
Yes. All orders are shipped in plain, discreet packaging with no adult-related words, logos, or product names on the outside. The parcel looks just like a regular delivery, ensuring your privacy.
Absolutely. All payments are securely processed through PayPal, a trusted global payment platform.
PayPal uses advanced encryption technology to protect your personal and financial information. We never store your card details on our website.
Yes! You can securely pay with most major credit and debit cards through PayPal, including: Visa, MasterCard, American Express and Discover
You do not need a PayPal account to complete your purchase. Simply select PayPal at checkout and choose the option to pay with your credit or debit card.
Please note that available card types may vary slightly depending on your country.
Payments may occasionally be declined for several reasons, such as:
- Incorrect card details
- Insufficient funds
- Bank security restrictions
If your payment is declined, please try:
- Checking your card information
- Using a different card
- Contacting your bank
- Completing the payment through PayPal
If the issue continues, please contact our support team and we will assist you.
Yes. We currently ship to many countries including: United States, United Kingdom, Canada, Australia, New Zealand, Western European, etc.
Tracking information will be provided once your order has been shipped.
Orders are typically processed within 1–3 business days.
Once your order ships, you will receive a confirmation email with a tracking number.
Estimated delivery times:
- United States: 9 –15 days
- United Kingdom: 7–12 days
- Canada: 8 – 14 days
- Australia: 8 – 12 days
- New Zealand: 6-11 days
- Western European: 8-14 days
Please note that international shipping times may occasionally vary due to customs processing. However, most packages arrive within the estimated timeframe.
If you cannot find your order using the tracking number on our default tracking platform (17track), please copy your tracking number and check directly on the courier’s official website.
If your package still cannot be located, please contact our customer support team, and we will help you track it.
Yes. Our products are made from high-quality body-safe materials, which are:
- Phthalate-free
- Non-toxic
- Skin-friendly
- Easy to clean
We recommend using lubricant for the best experience and product longevity.
Cleaning is simple:
- Wash with warm water and mild soap before and after use
- Allow the product to air dry completely
- Store in a cool, dry place
Proper care will help extend the lifespan of your product.
Customer satisfaction is very important to us.
If there is any problem with your order, please contact us within 30 days of delivery and our support team will do our best to resolve the issue.
Due to hygiene reasons, used products cannot be returned, but we will always work with you to find a satisfactory solution.
Yes. Our support team typically responds within 24 hours. If you have any questions before or after ordering, feel free to contact us at service@dildosir.com. We’re here to help.





Medusa –
Wife loved it and she said it’s plenty thick and it’s not too hard …..perfect almost like the real thing
ChoZynn –
Amazing feels great amazing suction
Kernell Benand –
Perfect for me, but just so you know it is a bit thinner and smaller than it appears. Hope this helped. 🙂
Jessica Brooks –
worth every penny
Ace –
Very realistic. Great size
Certainly –
Beginners may want a little smaller, but who knows!
Keyy Mister –
Perfect size. Not too hard not too soft. Feels really good. Suction cup works great. And you cannot beat the price. I highly recommend this product, it is just amazing.
Toy K. –
A few things I like about this was the softness (lack of a better word), length, girth, and of course material. The material is non-toxic and safe to use. The elasticity was great. It gives when it needs to and isn’t hard or uncomfortable. I really like the length and girth and is perfect for my uses. The textures are a bit exaggerated for what I use it for but that is really a non issue. I highly recommend this as the price was extremely good for what you get. oh also the suction cup is very good and never comes off unless you do it properly.
Le’Shell –
Excellent price, great product, very fast delivery. Works great!!
Sharon Mother of 5 Williams –
Love it wow amazing
Brianna Mckinnie –
like the size and feel very nice good quality
brandon jordan –
Nice and firm, good size. Easy to clean… Best dildo brought in a while. Great for beginners but need to ease it in slowly. Once in feels amazing
Kh –
Nice. Perfect for me. Pretty realistic to size of an average man.