Frequently Asked Questions
Your privacy and security are our top priorities. We provide discreet shipping, secure payment, and reliable customer support so you can shop with peace of mind.
Yes. All orders are shipped in plain, discreet packaging with no adult-related words, logos, or product names on the outside. The parcel looks just like a regular delivery, ensuring your privacy.
Absolutely. All payments are securely processed through PayPal, a trusted global payment platform.
PayPal uses advanced encryption technology to protect your personal and financial information. We never store your card details on our website.
Yes! You can securely pay with most major credit and debit cards through PayPal, including: Visa, MasterCard, American Express and Discover
You do not need a PayPal account to complete your purchase. Simply select PayPal at checkout and choose the option to pay with your credit or debit card.
Please note that available card types may vary slightly depending on your country.
Payments may occasionally be declined for several reasons, such as:
- Incorrect card details
- Insufficient funds
- Bank security restrictions
If your payment is declined, please try:
- Checking your card information
- Using a different card
- Contacting your bank
- Completing the payment through PayPal
If the issue continues, please contact our support team and we will assist you.
Yes. We currently ship to many countries including: United States, United Kingdom, Canada, Australia, New Zealand, Western European, etc.
Tracking information will be provided once your order has been shipped.
Orders are typically processed within 1–3 business days.
Once your order ships, you will receive a confirmation email with a tracking number.
Estimated delivery times:
- United States: 9 –15 days
- United Kingdom: 7–12 days
- Canada: 8 – 14 days
- Australia: 8 – 12 days
- New Zealand: 6-11 days
- Western European: 8-14 days
Please note that international shipping times may occasionally vary due to customs processing. However, most packages arrive within the estimated timeframe.
If you cannot find your order using the tracking number on our default tracking platform (17track), please copy your tracking number and check directly on the courier’s official website.
If your package still cannot be located, please contact our customer support team, and we will help you track it.
Yes. Our products are made from high-quality body-safe materials, which are:
- Phthalate-free
- Non-toxic
- Skin-friendly
- Easy to clean
We recommend using lubricant for the best experience and product longevity.
Cleaning is simple:
- Wash with warm water and mild soap before and after use
- Allow the product to air dry completely
- Store in a cool, dry place
Proper care will help extend the lifespan of your product.
Customer satisfaction is very important to us.
If there is any problem with your order, please contact us within 30 days of delivery and our support team will do our best to resolve the issue.
Due to hygiene reasons, used products cannot be returned, but we will always work with you to find a satisfactory solution.
Yes. Our support team typically responds within 24 hours. If you have any questions before or after ordering, feel free to contact us at service@dildosir.com. We’re here to help.








Lashhh –
This is very easy to use and very fun. I kept the control while my wife had in the vibrator. We had a very fun evening. She loved it! Would definitely recommend.
Zandra –
Love it. It feels good and hits all the right sensations! Can’t wait to use it again!
John Ward –
I got this to spice up the relationship between my wife and I, needless to say we very much enjoy the vibrator, it really helps with foreplay. I do wish the vibrator was a bit more powerful, but all in all we look forward to trying more of treediride’s products.
shakeeyla –
The viberator works amazingly! Long better life and the remote has good range! I was able to use this discreetly at a holiday party and no one knew. I would recommend giving it a try!
Markia Holt –
Its worth it.
Jane –
Exactly as described
Holly R –
Am very impressed with product. I was not expecting much for the price but my wife says it is the most bang for your buck you can buy! Definitely a great addition to our personal time!
Jermaine D –
A bit loud for discreet use. Customer service was great and prompt with replies for questions about the returns process. Fast and easy return since it didn’t work well with my body and no hassle.
Shauna –
remote is cheaply made and never worked
Bee –
This product does work good well for me.
Betzy Luz Hernandez –
I absolutely adore this product. It’s an amazing concept and it feels amazing to give your partner control over the remote. The vibration setting are superb and there’s so many to chose from and it’s really easy to figure out. My only issue is that it’s a bit loud so not intended to be used out and about but it could still be used in really noisy locations.
Jennifer Bowen –
As a cam model toy quality is important and this vibrator is AMAZING! I love that you do not need batteries and you can use a remote. It’s easy to clean and very fun!
tj –
My fianc loves it! Its very fun to play with. The settings are great! Only down fall is it is loud she is afraid other people will hear it! Sh
Caitlyn Vanderburg –
A very good time for my partner and I. It wasnt too loud and he loved that it came with a remote control.
Storm Santana –
Remote control very hard for me to open. It’ My own little personal secret and It’s pretty it feels good to the touch and when turn on insider me is great I’m all in for the best time with toy that I don’t have to share with any one call me selfies but you need to get your own
Buttercup –
great productnoise level is a little loud for wearing out in publicmaybe stick to private use
Ciara grund –
I bought this to have fun with my boyfriend on dates. It was a little noisier than expected. Need to be in a place with music or noise not to hear it. It is get discrete. The power is pretty good.
NiNi –
I am returning this product. The part that is supposed to go on the clitoris is too short and doesn’t reach it, and the vibrations are not strong enough. The whole vibrator is not flexible at all, and you cannot ”play” with it. I also find it to be too big, and it was more hurtful than pleasurable.Edit: seller keeps sending me emails begging for a change in feedback.
Steph –
I looooove this Im a sex worker and I give it a 9/10
john williams –
It worked nicely.
Shell –
I thought it did work good at first but it does work fine now..just took time for me to figure it out..thank you.