Description
Frequently Asked Questions
Your privacy and security are our top priorities. We provide discreet shipping, secure payment, and reliable customer support so you can shop with peace of mind.
Yes. All orders are shipped in plain, discreet packaging with no adult-related words, logos, or product names on the outside. The parcel looks just like a regular delivery, ensuring your privacy.
Absolutely. All payments are securely processed through PayPal, a trusted global payment platform.
PayPal uses advanced encryption technology to protect your personal and financial information. We never store your card details on our website.
Yes! You can securely pay with most major credit and debit cards through PayPal, including: Visa, MasterCard, American Express and Discover
You do not need a PayPal account to complete your purchase. Simply select PayPal at checkout and choose the option to pay with your credit or debit card.
Please note that available card types may vary slightly depending on your country.
Payments may occasionally be declined for several reasons, such as:
- Incorrect card details
- Insufficient funds
- Bank security restrictions
If your payment is declined, please try:
- Checking your card information
- Using a different card
- Contacting your bank
- Completing the payment through PayPal
If the issue continues, please contact our support team and we will assist you.
Yes. We currently ship to many countries including: United States, United Kingdom, Canada, Australia, New Zealand, Western European, etc.
Tracking information will be provided once your order has been shipped.
Orders are typically processed within 1–3 business days.
Once your order ships, you will receive a confirmation email with a tracking number.
Estimated delivery times:
- United States: 9 –15 days
- United Kingdom: 7–12 days
- Canada: 8 – 14 days
- Australia: 8 – 12 days
- New Zealand: 6-11 days
- Western European: 8-14 days
Please note that international shipping times may occasionally vary due to customs processing. However, most packages arrive within the estimated timeframe.
If you cannot find your order using the tracking number on our default tracking platform (17track), please copy your tracking number and check directly on the courier’s official website.
If your package still cannot be located, please contact our customer support team, and we will help you track it.
Yes. Our products are made from high-quality body-safe materials, which are:
- Phthalate-free
- Non-toxic
- Skin-friendly
- Easy to clean
We recommend using lubricant for the best experience and product longevity.
Cleaning is simple:
- Wash with warm water and mild soap before and after use
- Allow the product to air dry completely
- Store in a cool, dry place
Proper care will help extend the lifespan of your product.
Customer satisfaction is very important to us.
If there is any problem with your order, please contact us within 30 days of delivery and our support team will do our best to resolve the issue.
Due to hygiene reasons, used products cannot be returned, but we will always work with you to find a satisfactory solution.
Yes. Our support team typically responds within 24 hours. If you have any questions before or after ordering, feel free to contact us at service@dildosir.com. We’re here to help.




Haleigh JVV –
I absolutely LOVE this product!! It has so many different settings, super easy to clean, quiet and last longer than I thought it would! I would definitely recommend it to anyone!!
Ashley –
At first my item malfunctioned but I contacted support and they sent me a replacement there the best with there customers! So far it does have a strong vibe to it which is great!
Ssaarraa –
This was a gift for second girlfriend. At first she was hesitant to try, but once she did….. Loved it! Has Strong vibrations with clit rabbit ear and good thrusting. Comes in a Fancy black box as well.
emr0ze –
My wife loves this product. I quote this is the only vibrator i have ever used that gave me that an intense orgasm. I would definitely recommend it to anyone. The only thing that would make it better would be a remote control for the partner to use.
Shelby Sider –
Great toy, definitely different! Pretty much hands free!
J –
When opening it, it feels like I paid more than what I did. The vibration levels and patterns feel amazing. This is the first one I have gotten like this and I do recommend. The bag it comes with is a little small for what it is though.
KTroy –
Great addition to our collection. Vibration levels on this are intense and very powerful. My wife was startled in a good way when we first turned it on. The low setting is more like high on other devices. Thrusting was really good as well. This does have a little more noise to it then other toys. However it is more powerful as well. You may want to play some background sound when using this. I would recommend this if your looking for something with more vibration that your typical toy. Easy to charge and clean. Feels well made and soft texture. Very easy charging.
Vanessa White –
Great
Pleasantly pleased –
Works well very powerful battery life could be a little longer but all in all works well. Took a little getting used to but once comfortable with it made for a very enjoyable experience.
carmen –
?Love this product! It feels amazing especially with the thrusting part. I’ve never owned a product like this one before, but I highly recommend it! You’ll never look at sex toys the same again!
Aopheikens –
Its kinda loud but works amazing
mandy griffin –
Excellent, quality product. Well made and works great- very stimulating. The shaft is a bit long especially when fully extended